Quick service but I did not like your new policy with charging me 3.5% for using a debit or credit card. When I brought it up to the service advisor his response was then pay with cash! Then walked away, I was at Big O the day before and this was not a requirement. Will probably get my maintenance done elsewhere in the future.
The air conditioning service & compressor replacement on my Enclave was excellent. It took a little longer than I expected, but I was allowed to use a loaner vehicle during the process. Thanks Coyle Buick/GMC.
I have been a customer of Coyle for about 5 years now. My wife and I bought our first car as a married couple there and were treated very well. We feel that everyone has always treated us fairly through the buying process, a collision repair and general automotive maintenance. We bought an suv last year for our growing family and will continue to be customers
I had a 8am appointment on MY 5th. I needed my radio/console looked at, my tire pressure sensors looked at and garage door opener looked at. I have a extended warranty on my GMC. 1. My car wasnt even looked at until almost 10:30 am. Never got a call to update me on my car. 2. My extended warranty was never called to see if they would cover any of my items, I have a full warranty that covers all electronics. Company, service contract and phone number was provided. 3. I picked up my and had to still pay $75 to just say my radio needs replacement. 4. The service person told me he would call to see if my warranty company would cover the replacement, he never did call. 5. I called back the following week and asked if he called my warranty company and he said he didn't but would call and follow up with me. He never did call me. I feel as if your dealership lied and stole $75 from me. If this is how you do business with your customers how can you expect them to come back? Terrible waste of time and money.
Went for oil change etc. Staff very friendly and and well respectful of social distancing. Too bad some customers were not. Sign plainly displayed on door yet several went in and stood in check in area. I waited outside the doors and very nice guy came out and indicated that I was next.