The air conditioning service & compressor replacement on my Enclave was excellent. It took a little longer than I expected, but I was allowed to use a loaner vehicle during the process. Thanks Coyle Buick/GMC.
I have been a customer of Coyle for about 5 years now. My wife and I bought our first car as a married couple there and were treated very well. We feel that everyone has always treated us fairly through the buying process, a collision repair and general automotive maintenance. We bought an suv last year for our growing family and will continue to be customers
I had a 8am appointment on MY 5th. I needed my radio/console looked at, my tire pressure sensors looked at and garage door opener looked at. I have a extended warranty on my GMC. 1. My car wasnt even looked at until almost 10:30 am. Never got a call to update me on my car. 2. My extended warranty was never called to see if they would cover any of my items, I have a full warranty that covers all electronics. Company, service contract and phone number was provided. 3. I picked up my and had to still pay $75 to just say my radio needs replacement. 4. The service person told me he would call to see if my warranty company would cover the replacement, he never did call. 5. I called back the following week and asked if he called my warranty company and he said he didn't but would call and follow up with me. He never did call me. I feel as if your dealership lied and stole $75 from me. If this is how you do business with your customers how can you expect them to come back? Terrible waste of time and money.
Went for oil change etc. Staff very friendly and and well respectful of social distancing. Too bad some customers were not. Sign plainly displayed on door yet several went in and stood in check in area. I waited outside the doors and very nice guy came out and indicated that I was next.
You had my vehicle for almost seven weeks. Your service team forgot to order the part and when I stopped in, unexpectedly four weeks after dropping it off, I was not recognized by your service member and then was flat out lied to.
Scheduled appointment was at 8:00 am. I arrived at 7:45 and my vehicle taken in immediately. Service completed and a couple other issues also taken care of and explained. I have always had a good/pleasurable experience.
I made an appointment online to have the following issues addressed: ac not working, front end steering making noise and didn���t feel right, transmission shifting hard, back door lock not working with the key control and cargo light not working. It took 2 hours to check in because of your ���advisor��� Kevin Brown. He had this attitude and constantly needed to say ���what you don���t understand is....��� or ���what I���m tryin to tell you is...��� the entire time changing his story. When asked why they didn���t return our calls he blamed the voicemail system, then he blamed the email system and my favorite was when he blamed the computer system for failing to address the entire list of problems I had input when making the appointment online. Then he would attempt to make it seem like I should understand that when I make an appointment online, it won���t communicate that to the service dept. I would have rather paid for the service instead of using the warranty program I paid for and used, than deal with someone who needs to go through orientation again.