My experience with the dealership was a great one. A big shout out to Wendy and Jared and everyone that was involved with making a special effort to make it happen!! The team went above and beyond to please the customer. Big Thank you to Wendy she was a great person to work with.
Brought back in the same problem as I had before and they said it would not be covered and then preceded to say it would cost $400! Not only will I not be back I have made it my goal to tell 50 people and ask thjey 50 people to tell another 50 people , etc. how bad this was!
This is the 4th truck that I have purchased from Coyle Chevrolet. It seems each time I think I got the best deal they make me an even better deal on a new truck and offer me above what I was expecting on my trade-in. The sales staff never pressures me, which I really like, because I want to be in control of the buying process and work at my own pace. The service department has always been great and easy to work with, and the completed work is always done right the first time. Everyone knows new vehicle purchasing can be a very unpleasant, stress-filled experience. Not at this dealership! Everyone, from the owner down, makes buying from this dealership a pleasure rather than a chore. I don't know how many more vehicles I will purchase in my lifetime, but I can assure you as long as I reside in this area I will always buy from Coyle.
after purchasing vehicle and signing papers I was told you can pick it up tomorrow because seatbelts were recalled for safety defect .I also purchased 5 accessories and 7 year warranty for truck which I have no receipt for in my packet of papers. When I came in Saturday to pick up truck I also wanted front floor mats ,and then was taken to parts department.Robert your finance guy not a happy man I guess I got on his nerves about how I wanted to finance and my payments.So whenever I get my accessories ,which I have no idea when .I will not be back.Its like after you buy your vehicle you all are done. I Will say sara jeff and james from detail were very nice.
Hindsight 20/20 I regret buying this car because of the major repair just after the purchase. I’m glad that I had the wherewithal to get an extended warranty but after the experience with the warranty company I’m upset at how they responded to the issue. I often wonder if the problem was there before I purchased the car. I really appreciate Jeremy sticking with me after the purchase And being available to help me find resolution and I appreciate that it ultimately It was corrected but I don’t trust my car anymore and that’s why I bought a “new” car in the first place. I’m still contemplating getting rid of this car because I’m not confident in putting my family in it.